When ordering, you will need to provide your name, billing address, delivery address, payment information and details of the products you would like. If you are a new customer, you may also wish to add your contact details by subscribing to our newsletter, so you’ll receive our fortnightly emails. Please ensure all of this is correct as even tiny errors may mean your payment could be rejected by the secure payment system.
If you have any questions we are always happy to talk by phone and answer emails. If you wish to visit please contact us in advance to arrange this.
Any credit card information will be securely processed via our on-line payment system to which we have no access. If you prefer, we are happy to process your order by telephone after which your payment information is destroyed. We are also happy to arrange to send Paypal invoices, for which we make an additional 4% administrative charge to cover the cost of this process.
It is our policy not to pass on information about our customers to other organisations. Please see our Privacy Policy. If you have any questions, our office is manned from Monday to Thursday, 9am-5pm and we respond to messages left outside of these times as soon as we can (usually within a 24-48hr timescale excluding weekends).
Terms of Trade
Our terms of trade for on-line sales are available on this website and we comply with the UK Distance Selling regulations for consumer protection. In order to provide a more efficient service, we monitor your on-line sales experience using Google. Once we have accepted your order, despatched your goods and taken payment, a contract exists between us and is subject to English law.
Prices, Payment and Taxes
All product prices are shown in pounds sterling (£) and include UK VAT at the current rate, which therefore does not apply to countries outside the UK and EU. It may be necessary to charge more for Waiting List items, but we will confirm this when finalising your order.
Customers from elsewhere in the European Community will be charged VAT. Customers beyond the European Community are not subject to UK VAT which will therefore not be charged. You may need to pay import duties, depending where you live.
We accept most credit and debit cards, including Visa, Mastercard, Electron, Delta, JCB, Maestro and Solo. For purchases outside the UK, your credit card company will convert to your own currency.
Postage, packaging and delivery information
Our postal charges are set in line with Royal Mail postal services and charges. All parcels are subject to volume and because wool is so bulky, a package of 500gm is considered as weighing 1kg. In effect, all weights are doubled for postal purposes. We do our best to keep rates low, but for some destinations we are also charged irrecoverable VAT.
We aim to send goods as quickly as possible, normally within 48-72 hours of an order being placed. If we need more than 5 working days, we will let you know. We operate Monday to Thursdays only, when orders are processed, packaged and sent out.
Free Shipping applies to orders placed over £100 for UK customers and over £140 for customers located outside of the UK (worldwide).
We are now offering either Standard or Tracked and Recorded delivery for the UK and have changed to tracked and recorded only for all other destinations. In the UK, we can arrange special next day delivery for urgent parcels, provided that the goods are in stock and we have the order before midday the previous day, but this must be done by telephone. Please note that tracking numbers are not provided with Royal Mail’s Standard Delivery service, only with Tracked and Recorded service.
We use bio-degradable paper, our spun wool parcel twine and biodegradable packaging to send your order.
UK postal charges
All prices listed below exclude 20% VAT. All UK orders over £100 will receive free Tracked & Recorded Delivery. Please be aware that our Tracked & Recorded service will need to be signed for upon delivery.
Standard Delivery – Royal Mail 2nd Class (tracking number not provided)
£5.52 for all parcels up to 1.kg in weight
Tracked & Recorded Delivery – Royal Mail 1st Class (tracking number provided)
£8.10 for all parcels up to 2kg in weight
International postal charges
We send parcels by International Tracked service with Royal Mail International. We can also arrange a courier service. Please ask for details or click this link Online price guide (valid from 1 July 2024) (royalmail.com)
USA Sales and Shipping Arrangements
From 29 August 2025, the $800 de minimis threshold for commercial shipments to the USA was removed. We are pleased to announce that we have now set up an account with Royal Mail, our international courier who will be managing the newly implemented USA customs tariffs and process on our behalf. For our USA-based customers any customs taxes due will be paid by Blacker Yarns, plus we will continue to offer free shipping when you place an order of £140 or more.
Returns
You are entitled to give notice that you wish to cancel your order and return goods for refund or exchange within 14 days of receipt provided that they are unused, in saleable condition with original labels and in their original packaging. You should notify us in writing of this, normally by email.
We will accept the return of the goods up to 28 days from receipt and will arrange for refunds of the cost of the goods and related postage charged to you within 30 days of your notice of cancellation. We will not arrange refunds unless the goods are returned in saleable condition and we do not normally refund the postage for returning the goods.
If any goods are faulty, we will do our best to replace all or part of them as necessary free of all charges for you, or pay a complete refund including postage in both directions once they are returned to us. Please note that downloadable goods (such as patterns) cannot be refunded under the regulations – however if you have an issue with an error we will respond as soon as we can and help to correct it.
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